FAQ
HOW TO RETURN OR EXCHANGE
Unfortunately we do not cover your shipping costs back to us.
WE ONLY ACCEPT ITEMS THAT ARE IN ORIGINAL CONDITION, AS IN UNWORN, NO STAINS OR ANY KIND OF DAMAGE. PLEASE BE CAREFUL WITH YOUR MAKE UP AND FAKE TAN WHEN TRYING ON YOUR DRESS. WE CAN ALSO NOT ACCEPT ITEMS BACK THAT HAVE BEEN WASHED.
Please follow the return instructions on the returns sheet enclosed with your parcel and mail it back to us within 14 days of receipt.
If you have misplaced the returns sheet please contact us at office@bemoreTara.com and we will be happy to assist you.
Please remember to indicate if you would like a refund or exchange. If you would like an exchange please remember to identify what item you would like in exchange.
YOU CAN EXCHANGE YOUR ITEM FOR ANOTHER SIZE OR ANOTHER ITEM ENTIRELY. EXCEPTIONS ARE: IF YOUR ITEM WAS ON SALE LABLED AS FINAL SALE, WE DO NOT OFFER EXCHANGE OR REFUND ON THIS ITEM. IF IT WAS BOUGHT ON NORMAL SALE OR WITH A DISCOUNT CODE, YOU HAVE ONLY THE AMOUNT YOU SPENT AS A VOUCHER TO SPEND AGAIN. IF THE ITEM YOU WANT TO EXCHANGE TO IS NOT AVAILABLE, YOU CAN CHOOSE SOMETHING DIFFERENT OR GET A REFUND.
First exchange is shipped free of charge, MORE THAN 1 EXCHANGE WILL COST £3 within the uk, £8 within the eu, and £16 worldwide.
All exchanges are based on stock availability.
We offer one free exchange for every item.
Returns for refund are processed within 2-3 working days of receiving the item however, card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
Store credit refunds will be available immediately after 2-3 days processing and come in the form of a code on email. Credit notes can only be used in our online store
FREE SHIPPING: Items advertised as 'free shipping' that are returned for a refund will be charged a shipping fee. for UK orders it is £3, For EUROPE it is £8.00 and for US, AUS, Worldwide £16.00 per order under £250.00. Any orders over £250.00 that are returned will be charged this fee per item whilst orders over £500.00 will be charged double per item.
SALE ITEMS
WE DO NOT OFFER RETURNS OR EXCHANGES ON SALE ITEMS. ALL SALES ARE FINAL.
Made to measure items
As made to measure items are specially made to fit you, we do not offer returns or exchange on this service.
LATE RETURNS
Your items should be sent back to us within 14 days of receipt by you. Late returns cannot be accepted and may be returned to you.
SHIPPING
WE OFFER FREE WORLDWIDE SHIPPING ON £150 OR OVER PURCHASES. FOR ANY PURCHASES BELOW £150, WE OFFER A SHIPPING OPTION OF UK £3, EU £8, WORLDWIDE £16
ESTIMATED SHIPPING TIMES
IF AN ITEM IS IN STOCK, IT WILL BE DISPATCHED AND SENT THE SAME OR NEXT WORKING DAY, AND SHOULD BE WITH YOU WITHIN 1-5 WORKING DAYS EUROPE, AND 7-21 DAYS WORLDWIDE. SHIPPING MIGHT TAKE LONGER AT THE MOMENT DUE TO CORONA RELATED DELAYS!
WE OFFER NEXT DAY/ EXPRESS SHIPPING ON REQUEST, PLEASE EMAIL US AT OFFICE@BEMORETARA.COM OR TEXT US ON WWW.INSTAGRAM.COM/BEMORETARA
WE WILL TRY OUR VERY BEST TO GET YOUR ORDER TO YOU AS QUICK AS POSSIBLE AS WE UNDERSTAND YOU WANT TO SHOW OFF YOUR NEW PIECES.
IF YOU NEED AN OUTFIT BY A SPECIFIC DATE, PLEASE DO NOT HESITATE TO CONTACT US VIA THE CONTACT US SECTION OR WWW.INSTAGRAM.COM/BEMORETARA
WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?
DEPENDING ON THE VALUE OF YOUR ORDER, YOUR PACKAGE MAY OR MAY NOT BE CHARGED CUSTOMS OR IMPORT TAXES. IF YOUR PARCEL DOES INCUR CUSTOMS OR TAXTES OR DUTY’S ITS ENTIRELY UP TO YOU (AS THE RECEIVER) TO COVER THESE COSTS.UNFORTUNATELY, AS THESE CHARGES DIFFER FROM COUNTRY TO COUNTRY WE ARE UNABLE TO DIRECTLY ADVISE YOU WHAT THESE MIGHT BE. WE RECOMMEND CONTACTING YOUR LOCALS CUSTOMS OFFICE PRIOR TO ORDERING SO YOU’RE NOT SURPRISED BY ANY UNEXPECTED DELIVERY CHARGES. YOUR PARCEL WILL BE SHIPPED FROM AUSTRIA, EU.
BY LAW, ALL ITMES MUST BE DECLARED AT THEIR FULL PRICE AND WE CANNOT ALTER THE AMOUNT TO DECREASE ANY CUSTOM FEES.
IN THE UNLIKELY EVENT THAT YOU WISH TO REFUSE YOUR DELIVERY, YOU MAY STILL BE HELD RESPONSIBLE FOR THE ORIGINAL CUSTOMS FEES OR IMPORT DUTIES AND THE COST OF RETURNING THE PACKAGE TO BEMORETARA. WE REGRET THAT WE CAN ONLY REFUND YOU THE VALUE OF YOUR ORDER MINUS ANY FEES WE ARE CHARGED UPON RETURN FOR YOUR ITEM. IF A DELIVERY IS REFUSED BY YOU THEN UNFORTUNATELY WE CAN NOT BE HELD LIABLE FOR ANY LOSS OR DAMAGE INCURRED BY YOUR ORDER DURING TRANSIT BACK TO US.